Add Route at checkout to protect your package against loss, theft and damage, and make shipping 100% carbon neutral.
Visit route.com/sustainability to learn more.
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Fast Shipping and professional packaging
We offer a wide range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to pack your goods exactly according to the specifications we provide. Before shipment, all items are thoroughly inspected and safely secured. We ship to hundreds of thousands of customers every day across various countries. Our dedication to becoming the largest online retailer in the world is shown by this. The distribution centers and warehouses distribution are situated in Europe and the USA.
Please note that orders with more than one item are given a processing time according to the item.
Before shipping, our team will perform a thorough inspection on the products you ordered. The majority of orders will be sent within 48 hours. The estimated delivery time is 3 to 7 days.
Returns
The stock is dynamic and we are unable to control it completely due to the fact that many parties are involved, which includes our warehouse and factory. The stock can change at any moment. It's possible that you may not receive your order after it has been placed.
Our policy is for 30 days. If you don't receive your item within 30 days, we're not able to issue either a return or exchange.
To be eligible for a return your item must be unused and in the same condition as you received it in. The item must be returned in its original packaging.